Terms of Service

Booking and pricing

• Prices quoted online are estimates based on the information given. The final price is confirmed before work begins.
• If the home is significantly larger or in heavier condition than described, we will tell you the revised price before starting. You may decline at no cost.
• Prices are shown before tax. GST is added at the applicable rate.

Payment

• A card is saved at the time of booking. Nothing is charged then.
• The card is charged after the clean is completed, at the confirmed price.
• A receipt is issued automatically by our payment provider.
• If a card is declined, we send a secure payment link. Unpaid amounts are due within 7 days.

Cancellation and access

• Cancel or reschedule free of charge up to 24 hours before the booking.
• Cancellations inside 24 hours, or an inability to access the property at the booked time, may be charged at 50% of the quoted price.
• If access cannot be obtained at all, the visit is chargeable in full.

What we bring, and what we ask

• Cleaning products and equipment are included. If you prefer your own products, for allergies, pets or a specific surface, tell us and we will use them.
• Please secure cash, jewellery and valuables before the visit.
• Please let us know about pets, alarms, parking and any area you would rather we did not enter.

Our standard, and putting things right

If any part of the clean does not meet the agreed checklist, tell us within 24 hours. We will return and put it right at no charge. This re-clean is our primary remedy for work that falls short.

Insurance and liability

• Zenviva Property Care Inc. carries commercial general liability insurance and is registered with WorkSafeBC.
• We are responsible for loss or damage caused by our negligence, to the extent covered by that insurance.
• We are not responsible for pre-existing damage, wear, or defects in surfaces, finishes or fixtures, or for items that are unstable, antique or of exceptional value unless we were told in advance.
• Please report any suspected damage within 24 hours so we can investigate while the facts are fresh.

Health and safety

• Our crew will not move items heavier than 20kg, use ladders above two steps, or clean areas presenting a biohazard or infestation.
• If a site is unsafe, we may stop work and leave. The visit is chargeable if the condition was not disclosed in advance.

Your privacy and our emails

We collect only the information needed to schedule, perform and bill for your clean. It is handled in accordance with the Personal Information Protection Act (British Columbia), is never sold, and is shared only with service providers acting on our behalf, such as our payment processor.

Access details such as codes and key locations are stored against your booking and used only by the crew attending your property.

We email you about your bookings. After a completed clean we may send an occasional note inviting you to book again. Every one of those has an unsubscribe link, and one click stops them.

Recurring bookings

• Recurring discounts assume the stated frequency is maintained. Repeatedly skipped visits may be re-rated to the one-time price.
• Either side can end a recurring arrangement at any time. There is no contract term and no cancellation fee.

Version v1-df92cec78a. Zenviva Property Care Inc., Port Moody, BC. (778) 879-7330 · admin@zenviva.ca. The version you accepted is recorded with your booking.